Refunds & Exchanges

At Bub n Beyond, our items are checked thoroughly before they are dispatched. We understand that it can be hard to purchase online that is why we will happily exchange, refund(at our discretion) or issue a credit note for your returned purchase within 7 days of receiving your items. Cupid Infant Footwear is not refundable but exchange is welcome.

Please note there is no refund on personalised or custom made products from Mooo, Look at the Wall, and Cowboys and Cupcakes.

All items returned for exchange, refund or credit note need be returned in the same condition as they were sent, in original packaging, labels intact and unworn.

Please contact us via email or phone within 7 days of receipt of your goods to arrange an exchange, refund or credit note.

Credit notes or refund will be only given on the item value: no refund will be available on postage charges. An additional postage cost will be charged for exchanged items.

Sale items are not refundable or exchangeable.

Personalised and Handmade Items Policy:

Returns will be offered if the product or personalisation of the product is incorrect and in fault of Bub n Beyond. It is the customers responsibility to supply Bub n Beyond with the correct information and instructions for all products and personalisation, if you submit an incorrect order and need a replacement, it will be at your cost.